Last updated 08-15-2026
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BoldDesk
BoldDesk bundles customer support ticketing, live chat, and omnichannel inbox tools into one help desk platform priced by agent count. Email, WhatsApp, Instagram, SMS, and Facebook messages land in a shared queue with SLAs, workflows, and a self-service knowledge base. An AI agent resolves routine chats and drafts replies while human agents pick up escalations.
Zendesk-style suites often charge per resolution or gate AI behind add-ons. BoldDesk publishes flat plan pricing with every feature included and advertises AI agent rates without per-resolution fees. Teams switching from Zendesk or Freshdesk get free migration and onboarding, which matters when you are moving thousands of historical tickets.
Startups, SaaS companies, and enterprise support orgs use BoldDesk for centralized ticket handling and CSAT reporting. Syncfusion backs the product with 41,000-plus companies on its stack, SOC 2, GDPR, and HIPAA compliance badges, and a 99.9% uptime SLA on the marketing site.
AI agent resolves up to 70% of inquiries with flat published rates
Omnichannel inbox covers email, live chat, WhatsApp, Instagram, SMS, and Facebook
5-agent plan starts at $99 per month billed yearly ($20 per agent)
25-agent popular tier costs $349 per month billed yearly
Free migration and onboarding from Zendesk or Freshdesk
Includes ticketing, workflows, knowledge base, and reporting in one plan
99.9% uptime SLA with SOC 2, GDPR, and HIPAA compliance listed
Single plan includes ticketing, chat, AI, and reporting
Flat AI pricing without per-resolution fees advertised
Free migration from Zendesk and Freshdesk
Broad omnichannel coverage in one inbox
Backed by Syncfusion with enterprise compliance badges
Pricing scales steeply with agent count tiers
Subscription AI credits only included for the first three months
Per-agent yearly discounts require larger team sizes
May be heavier than needed for very small two-person support desks
What is BoldDesk?
BoldDesk is a help desk platform from Syncfusion that combines ticketing, live chat, omnichannel messaging, workflows, knowledge base, and AI automation in one subscription priced by agent count.
How much does BoldDesk cost?
BoldDesk prices by team size. The 5-agent tier is $99 per month billed yearly, while the 25-agent tier is $349 per month billed yearly. Monthly billing runs higher, and AI credits are included for the first three months.
Does BoldDesk offer a free trial?
Yes. BoldDesk offers a free trial with no credit card required on the pricing page. Every feature is included in the single plan rather than sold as separate modules.
Can BoldDesk migrate from Zendesk?
Yes. BoldDesk advertises free migration and onboarding for teams switching from Zendesk or Freshdesk, and reports more than 3 million tickets migrated for customers.
Does BoldDesk have a mobile app?
BoldDesk provides mobile access so support agents can respond to tickets and chats away from their desks. Omnichannel conversations stay in the same inbox across devices.
What channels does BoldDesk support?
BoldDesk unifies email, live chat, WhatsApp, Instagram, SMS, and Facebook in one inbox. Agents reply from a single workspace while customers use their preferred channel.
How does BoldDesk use AI?
BoldDesk includes an AI agent that resolves routine inquiries and drafts agent replies, plus workflow automations across ticketing and chat. The site advertises flat AI rates without per-resolution fees.