Last updated 08-14-2026
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Collab
Collab unifies voice, chat, WhatsApp, email, and social customer conversations in one contact center platform you can run in the cloud, on-premises, or hybrid. Agents work from OneContact CC with built-in AI Studio assistants, analytics, and a Customer Interaction Hub that tracks tasks and SLAs without bolting on a separate CRM.
Legacy contact center stacks split voice PBX, digital channels, and reporting across vendors that resist deployment changes. Collab ships OneContact CC, OneContact PBX, and Nubitalk Cloud as one modular suite with CRM connectors and Flows automation, so mid-market teams scale channels without ripping out on-prem infrastructure.
Telecom, finance, retail, and government teams in 40 countries use Collab for omnichannel routing, speech analytics, gamification, and workforce optimization. Pricing is sold through demos and partner deployments rather than self-serve checkout on the public site.
OneContact CC routes voice, video, chat, WhatsApp, email, and social in one platform
Deploy in cloud, on-premises, or hybrid models without changing core software
AI Studio automates routing, agent assist, and conversation analytics
Customer Interaction Hub tracks SLAs and tasks without an external CRM
600+ customers worldwide with 70+ partners across 40 countries
Nubitalk Cloud delivers a cloud-native CCaaS version of OneContact CC
Speech analytics, quality monitoring, and gamification modules plug into the suite
Unifies voice, WhatsApp, chat, email, and social in one contact center stack.
Flexible cloud, on-prem, and hybrid deployment options.
Built-in Customer Interaction Hub reduces separate CRM licensing.
23 years in market with 600+ customers and 300+ certified consultants.
No public pricing or self-serve signup on collab.com.
Enterprise focus may be heavy for very small support teams.
Full value requires sales-led implementation and partner setup.
What channels does Collab support?
Collab OneContact CC supports voice, video, chat, WhatsApp, email, and social messaging in one platform. Agents keep conversation context when customers switch channels mid-request.
Can Collab run on-premises?
Yes, Collab supports cloud, on-premises, and hybrid contact center deployments. Teams can keep existing voice infrastructure with OneContact PBX while adding digital channels through OneContact CC or Nubitalk Cloud.
What is Collab AI Studio?
Collab AI Studio adds automation and agent-assist capabilities across the suite, including bots that handle routine requests, conversation analytics, and routing that resolves issues before agents intervene.
Does Collab include a CRM?
Collab Customer Interaction Hub provides built-in timelines, task tracking, and SLA management without requiring an external CRM. CRM connectors are available when you already use Salesforce or similar systems.
How do I buy Collab?
Collab sells through scheduled sales calls and partner deployments. The public site offers product sheet downloads and demo requests rather than self-serve pricing or a free signup tier.
Who uses Collab contact center software?
Collab serves telecom, finance, retail, insurance, and government contact centers in over 40 countries. Published references include Vodafone, Aon, Seguros Sura, and the government of Mendoza.