Last updated 08-09-2026
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Aide
Aide deploys governed AI agents on top of helpdesks like Zendesk, Front, and Gorgias to resolve customer issues end to end. The Agent Governance Engine lets Aide act only when it is certain, escalates the rest to humans, and logs every action in an audit trace. Teams roll out one intent at a time, test scenarios in a simulator, and expand automation as confidence grows.
Chatbots that only draft replies leave agents doing the real work in Shopify, Salesforce, or your CRM. Aide connects via MCP or API to pull order and account data, run workflows, and complete changes like cancellations or address updates inside policy windows. It also analyzes conversation history to show which topics to automate next.
E-commerce and high-volume support teams use Aide when they want agentic resolution without losing control. Growth starts at $3,000 per month billed annually with unlimited seats, and pricing is outcome-based with per-resolution fees on top of the platform tier.
Agent Governance Engine acts only when certain and escalates otherwise
76%+ AI resolution rate in pre-approved scenarios per Aide marketing
Integrates with Zendesk, Front, Gorgias, Shopify, and Salesforce
Agent Simulator tests behaviors on real conversations before go-live
Growth plan at $3,000 per month billed annually with unlimited seats
MCP and API access to fetch customer context before each conversation
Governance model lets teams deploy powerful agents without blind automation.
Unlimited seats on published plans suit high-volume support orgs.
Outcome pricing charges per resolution rather than per agent seat.
Entry Growth tier at $3,000 per month excludes small support teams.
Requires Zendesk, Front, or Gorgias as the primary helpdesk.
Enterprise features need custom contracts starting at $150,000 per year.
What is Aide?
Aide is a governed agentic AI platform for customer experience that resolves support issues end to end on Zendesk, Front, or Gorgias while analyzing operations for automation opportunities.
How much does Aide cost?
Aide Growth starts at $3,000 per month billed annually. Scale is $8,000 per month and Operations is $15,000 per month, all with unlimited seats.
How does Aide prevent AI mistakes?
Aide tests every behavior in the Agent Simulator before launch, acts only when certain in production, and logs each action in an Action Trace for audit.
Which helpdesks does Aide support?
Aide integrates with Zendesk, Front, and Gorgias, plus Shopify and WooCommerce for commerce workflows and Salesforce for CRM data.
Will Aide replace my support team?
No. Aide automates repetitive volume so human agents can handle complex cases and fix root causes that generate repeat tickets.
Is Aide compliant for regulated industries?
Yes. Aide is SOC 2 Type II and GDPR compliant, with HIPAA support where applicable, and hosts on Azure according to its security page.