Last updated 09-03-2026
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Engageware (formerly Aivo Conversational AI)
Engageware connects AI agents to core banking systems, CRMs, and contact centers so regulated enterprises can complete customer transactions inside chat, WhatsApp, and voice channels. Its Aivo Suite bundles conversational agents, live copilots, digital campaigns, voice bots, and a low-code Studio builder. Policy guardrails, audit trails, and human escalation paths stay attached to every workflow.
Most conversational AI tools stop at FAQ answers and route customers to a phone line. Engageware pushes AI agents through Studio workflows that connect to core banking systems, CRMs, and fraud engines so they can verify identity, complete transactions, and schedule appointments in one thread. Customers can start on web, continue on WhatsApp, and finish on mobile without repeating themselves.
The vendor reports 1 billion AI interactions orchestrated, 450+ banks and telecom providers among its customers, and published outcomes such as 98% digital resolution for Banco Comafi on 100K+ monthly conversations. Teams in financial services, telecom, and insurance use it when they need compliant automation rather than a generic website chatbot.
AgentBot reports 98% resolution on 100K+ monthly conversations for Banco Comafi
Studio connects Salesforce, Genesys, Five9, Zendesk, and core banking systems with audit trails
Engage runs WhatsApp and SMS campaigns with one-tap replies routed into AI or live chat
Live hands off from bot to specialist with full conversation history and queue management
450+ banks, telecoms, and insurance companies use the platform
SOC 2 Type II and ISO 27001 certified with GDPR and LGPD compliance
Most customers go live with their first workflow in 4 to 6 weeks
SOC 2 Type II and ISO 27001 certified with GDPR and LGPD compliance built in.
Pre-built connectors to Salesforce, Genesys, Five9, Zendesk, and Microsoft Dynamics.
Reported 98% resolution on 100K+ monthly conversations for Banco Comafi.
Studio low-code workflows let business teams deploy changes without a full dev cycle.
Omnichannel threads preserve context when customers switch between web, WhatsApp, and live chat.
No public pricing; customized enterprise quotes require contacting sales.
Built for regulated enterprises, not self-serve small business setups.
Primary focus on banking, telecom, and insurance rather than general chatbot use cases.
How is Engageware different from a basic chatbot?
Engageware AI agents complete transactions such as account updates, fraud blocks, and loan applications using policy-aware Studio workflows, not just FAQ replies. Banco Comafi reports 98% resolution on more than 100,000 monthly conversations. Every action includes audit trails for regulated industries.
What security certifications does Engageware hold?
Engageware is SOC 2 Type II certified and ISO 27001 compliant. The platform supports GDPR and LGPD requirements with encryption, role-based access controls, and complete audit trails for customer interactions.
Which systems does Engageware integrate with?
Engageware connects to Salesforce, Zendesk, Microsoft Dynamics, Genesys, Five9, core banking systems, payment processors, and custom APIs through its Studio orchestration layer. Pre-built connectors target regulated industry tech stacks.
How long does Engageware implementation typically take?
Engageware states that most customers go live with their first workflow in 4 to 6 weeks. Deployments often start with high-volume, lower-complexity use cases before expanding to additional channels.
Does Engageware publish public pricing?
Engageware does not list standard plan prices on its website. Pricing is customized based on integrations, channels, and interaction volume, and requires contacting the sales team for a quote.
What happens when Engageware AI cannot resolve a request?
When Engageware AI agents cannot complete a request, conversations escalate to live specialists with full context preserved. Agents see prior messages, actions taken, and customer data so customers do not repeat themselves.
Which channels does Engageware support for customer conversations?
Engageware supports web, WhatsApp, SMS, mobile, and voice channels within one conversation thread. Customers can switch channels without losing context, and Engage campaigns route replies directly into AI or live chat.