Last updated 08-14-2026
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Crisp
Crisp gives customer support teams a shared inbox, live chat widget, and AI agents trained on your help content and past conversations. Hugo, its AI support teammate, resolves tickets, drafts replies, and automates repetitive tasks across chat, email, and social channels. You connect knowledge base articles, website pages, Q&A snippets, and conversation history to teach the model how your team actually responds.
Crisp charges a flat rate per workspace rather than billing per conversation, which the pricing page highlights as a way to scale support without unpredictable overages. Essentials and Plus plans add omnichannel inboxes for WhatsApp, Instagram DMs, and SMS, plus a visual workflow builder for AI chatbots. The internal copilot suggests contextual replies to agents without the same guardrails applied to customer-facing bots.
Startups, SaaS companies, and e-commerce brands that want one platform for live chat, ticketing, and AI-assisted replies are the core audience. A free forever plan covers 2 seats with the website chat widget, while paid tiers scale to 20+ agents and include bundled AI credits from $5 to $75 per month.
Free forever plan includes 2 seats and a website chat widget with no AI credits
Plus plan at $295 per month includes 20+ seats and $75 in bundled AI credits
Hugo AI agent trains on knowledge base articles, website crawl, Q&A snippets, and conversation history
Essentials plan connects WhatsApp Business, Instagram DMs, SMS, Line, and Viber in one inbox
Flat workspace pricing with unlimited conversations on paid tiers
14-day free trial unlocks all features with no card required on the AI signup page
100+ integrations plus e-commerce connectors for Shopify, WooCommerce, and PrestaShop
Flat workspace pricing with unlimited conversations avoids per-message overages.
Free forever tier covers 2 seats with live chat for small teams.
Hugo AI trains on multiple data sources including past tickets and uploaded files.
Free plan includes no AI credits; Hugo requires a paid tier.
Omnichannel channels like WhatsApp need the $95/mo Essentials plan or higher.
Plus plan at $295/mo is required for ticketing and white-label removal.
What is Crisp?
Crisp is a customer support platform with a shared inbox, live chat widget, ticketing, and AI agents. Its Hugo AI teammate trains on your help content and past conversations to resolve tickets and draft replies across chat, email, and social channels.
How much does Crisp cost?
Crisp offers a free forever plan with 2 seats. Paid tiers are Mini at $45 per month, Essentials at $95, and Plus at $295, all billed per workspace. Enterprise plans have custom pricing with dedicated onboarding and SLAs.
Does Crisp offer a free trial?
Yes. Crisp offers a 14-day free trial that unlocks all features. The AI landing page states no card is required to start, and every new account gets full access during the trial period.
What is Hugo on Crisp?
Hugo is Crisp's AI support agent that resolves tickets, reduces agent workload, and automates repetitive tasks. It trains on knowledge base articles, website content, uploaded files, and past conversations to reply in your team's voice.
Which channels does Crisp support?
Crisp Essentials and Plus plans connect WhatsApp Business, Instagram DMs, SMS, Line, Viber, and more in an omnichannel inbox. All tiers include the website chat widget, shared email inbox on paid plans, and mobile apps.
How does Crisp pricing compare to per-message tools?
Crisp uses flat workspace pricing with unlimited conversations on paid tiers rather than charging per message or per resolution. AI credits are bundled by plan, from around 90 automated conversations on Mini to 1,350 on Plus.