Last updated 07-28-2026
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EBI.AI
EBI.AI lets customer support teams build AI assistants that handle customer and employee enquiries across web chat, messaging apps, phone lines, and team tools. Its AI Studio launches an assistant from your website URL in about 10 minutes, trains it on your content, and hands tricky conversations to human agents through built-in live chat. The UK-based company also offers a managed service where its team builds, trains, and supervises assistants for you.
Most chatbot builders hand you a canvas and leave you to figure out NLP training, content guardrails, and API connections on your own. EBI.AI grew out of EBI Solutions, a data engineering firm that spent two decades wiring enterprise systems together for clients like ABInBev and Pfizer. That shows up in the product: NLP and retrieval-augmented generation ship standard, responses stay editable with human review, and flows can trigger actions in HubSpot, Zendesk, or your own APIs without a separate integration project.
The platform targets customer service teams at councils, insurers, travel operators, retailers, and property managers who need round-the-clock enquiry handling without scaling headcount. Published case studies include Barking and Dagenham Council cutting 10,000 phone calls in six months, Legal and General Insurance answering 4,000 queries monthly, and Stena Line resolving booking questions across 25,000 sailings.
Launch an AI assistant from your website URL in about 10 minutes on AI Studio
Starter plan includes GPT-5 responses and one live chat seat for £49 per month
Pro plan supports 130+ languages and unlimited live chat users for £149 per month
Connect HubSpot, Zendesk, Zapier, Jira, Trello, Freshdesk, and Mailchimp through built-in integrations
Customers report a 96% average query success rate, with peaks up to 99.88%
Cyber Essentials Plus certified with GDPR compliance and SOC 2 data centres
Self-serve AI Studio launches from a website URL in about 10 minutes with no credit card required for the 14-day Pro trial
Built-in live chat with unlimited seats on Pro, so agents can take over sensitive conversations without switching tools
Integrations cover HubSpot, Zendesk, Zapier, Jira, Trello, Freshdesk, and Mailchimp out of the box
Cyber Essentials Plus, GDPR, and SOC 2 compliance with UK/EU data residency for regulated industries
Managed AI supervision service available if you want the vendor team to build and train assistants for you
Published pricing is in GBP, which can make plan comparison harder for teams budgeting in USD or EUR
Enterprise tier starts at £2,000 per month, so smaller teams may outgrow self-serve plans before accessing SSO and private LLM options
App integrations and AI agents require the Standard plan at £99 per month or higher, not the £49 Starter tier
Is EBI.AI free to try?
Yes. EBI.AI gives every new signup a 14-day free trial of its Pro plan with no credit card required. After the trial, paid plans start at £49 per month on the Starter tier.
What does EBI.AI Standard plan cost?
EBI.AI Standard costs £99 per month and includes 15 live chat seats, app integrations, AI agents, data export, and bespoke system instructions. Annual billing saves 15% compared to paying monthly.
Which integrations does EBI.AI support?
EBI.AI connects to HubSpot, Zendesk, Zapier, Jira, Trello, Freshdesk, Mailchimp, Make, Campaign Monitor, Dropbox Sign, and ShipStation. Standard plan and above unlock app and business system integrations.
How many languages does EBI.AI support?
EBI.AI supports more than 130 languages on the Pro plan, letting customers chat in their preferred language. Starter and Standard tiers do not list multi-language support in the plan comparison.
Does EBI.AI include live chat?
Yes. EBI.AI includes built-in live chat on every plan, with one seat on Starter, 15 on Standard, and unlimited users on Pro. Agents can take over sensitive or complex conversations directly from the same interface.
What security certifications does EBI.AI have?
EBI.AI holds Cyber Essentials Plus certification, is GDPR compliant, and uses SOC 2 compliant data centres with 256-bit AES encryption at rest and TLS 1.2 in transit. Enterprise customers can request SSO, SAML, and private LLM options.