Last updated 04-26-2024
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Lang.ai
Lang.ai offers an innovative AI-powered platform to enhance customer experience (CX) data handling for businesses. By utilizing the most advanced AI techniques, Lang.ai provides solutions to eradicate support inefficiencies, uncover deep insights into consumer behavior, and boost business intelligence accuracy. The platform emphasizes the reduction of customer churn, the development of better products, and the enhancement of overall CX by employing smart automation and real-time insights. Businesses can build trusted AI workflows that go beyond simple chatbots, enabling them to make decisions backed with detailed insights tailored to their specific business complexities.
Lang.ai offers seamless integration with popular helpdesk tools like Zendesk, Salesforce, and others, ensuring that businesses can integrate these powerful insights and automation features into existing infrastructures with ease. The focus is on providing midmarket partners with scalable AI to handle the complexities of their growing needs, without sacrificing data privacy or security. Lang.ai boasts SOC2, HIPAA, GDPR compliance, and its commitment to data privacy is underscored by a promise not to use customer data for training AI models for other clients.
Intelligent Triage: Real-time ticket and email triaging with high granularity to enhance operational efficiency.
Email Automation: Streamline email responses with a one-click connector, reducing manual workload.
Chatbot Evolution: Continuously improve chatbot performance by identifying and reacting to evolving contact reasons.
Granular CX Insights: Categorize and tag customer data with custom taxonomies to capture the nuances of your business.
VoC Integration: Leverage Voice of Customer data to assist product and other teams, with synchronized and reliable data in your Data Warehouse.
1) Which helpdesk platforms does Lang.ai integrate with?
Lang.ai integrates with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.
2) How does Lang.ai handle data privacy?
Our data privacy commitment ensures we never use your data to train AI models for other customers, which is also stated in our terms of use.
3) Is Lang.ai compliant with industry regulations such as GDPR and HIPAA?
Yes, Lang.ai includes SOC2, HIPAA, and GDPR compliance to ensure security, especially for regulated industries.
4) What is the primary use of Lang.ai?
Lang.ai uses advanced AI to reduce customer support inefficiencies, provide granular consumer insights, and improve business intelligence for better decision-making.
5) Can Lang.ai assist in improving the performance of my company's chatbot?
Yes, Lang.ai helps continuously improve your chatbot by identifying growing contact reasons and providing intelligent data for decision-making.