Last updated 07-02-2026
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ResponseCX
ResponseCX is a customer experience platform from StateSet that deploys autonomous agents with write access to your commerce stack. Instead of routing tickets or suggesting replies, the agents cancel orders, process returns, update subscriptions, and issue refunds end to end across Shopify, Recharge, Gorgias, and Stripe.
The product is built around outcome-based billing: you pay when an interaction is resolved without human escalation, not per seat or per message. Every action runs through a policy engine with audit trails, approval thresholds, and clean handoffs when a person should step in.
It targets DTC and ecommerce brands that want to shrink support backlogs without adding headcount. Self-serve Starter plans let teams go live on a single channel in minutes, while Growth and Enterprise tiers add voice, social, dedicated success support, and enterprise controls like SSO and custom SLAs.
Closes tickets end to end with write access to Shopify, Recharge, Gorgias, and Stripe
Charges per resolved outcome, not per seat or per message
Runs on email, chat, social, and voice with configurable brand tone
Logs every action with policy citations and human escalation paths
Self-serve onboarding with a live phone agent demo at +1 (628) 212-6325
SOC 2 Type II posture with role-aware access and approval guardrails
Connects to 40+ integrations on Growth and Enterprise plans
Outcome pricing aligns cost with resolved tickets instead of seat counts.
Write-access agents complete refunds and order changes without agent handoffs.
Self-serve Starter activation needs no sales call to begin setup.
Audit logs and approval thresholds support finance and security reviews.
Growth plan requires a $5,000 monthly platform fee at activation.
Starter is limited to one channel until you upgrade.
Enterprise buyers must contact sales for commercial terms.
Logo and brand assets on the public site are tied to the StateSet parent company.
How is ResponseCX priced?
ResponseCX uses outcome-based pricing. Starter has no platform fee and bills $2.50 per autonomous outcome after you save a payment method. Growth charges a $5,000 monthly platform fee plus $2.00 per outcome. Enterprise pricing is custom and starts around $1.50 per outcome with sales-led terms.
What counts as a billable outcome on ResponseCX?
An outcome is a customer interaction resolved end to end by ResponseCX without human escalation, such as a refund issued, order cancelled, or subscription updated. Escalations to humans, abandoned conversations, and incorrect resolutions are not billed.
What integrations does ResponseCX support?
ResponseCX connects to Shopify, Recharge, Gorgias, and Stripe out of the box. Growth and Enterprise plans include 40+ connectors covering helpdesks, subscription platforms, returns tools, and logistics apps like Loop, Zendesk, Skio, and ShipStation.
Can I try ResponseCX without a credit card?
Yes. ResponseCX Starter onboarding is self-serve with $0 due today. You create an organization, save a card for later metered billing, and can launch setup without waiting on sales. Growth activation charges the monthly platform fee at checkout.
How is ResponseCX different from a standard chatbot?
ResponseCX agents take real actions in your systems rather than deflecting customers or drafting replies only. They execute cancellations, returns, subscription changes, and refunds under policy guardrails, then escalate with full context when confidence is low.
What security certifications does ResponseCX have?
ResponseCX advertises SOC 2 Type II controls, encrypted data in transit and at rest, organization-scoped billing, action-level audit history, and approval workflows for sensitive refunds and cancellations. A trust center page is available for buyer review.