REVE Chat

REVE Chat

REVE Chat is an omnichannel customer engagement platform built around AI agents, live chat, chatbots, and ticketing. Founded in 2016 as part of Singapore-based REVE Group, it helps businesses automate support, qualify leads, and manage conversations across website chat, WhatsApp, Facebook, Instagram, and other channels from a single inbox.

The platform's centerpiece is Wize AI Agent, introduced in REVE Chat v6.2.0, which goes beyond fixed chatbot flows to understand intent, take actions, connect with tools like Shopify and CRMs, and hand off to human agents when needed. Supporting layers include Brain AI (the company's LLM), AI Copilot for agent assistance, a no-code visual chatbot builder, co-browsing, and audio/video chat.

REVE Chat reports over 4,000 subscriptions across 95+ countries, with clients including bKash, Scotiabank, and 10 Minute School. The company is headquartered in Singapore with offices in Bangladesh, India, the UK, Hong Kong, and the UAE.

Top Features:
  1. Wize AI Agents handle sales, support, and service with intent detection and CRM or ecommerce integrations

  2. Omnichannel inbox unifies website chat, WhatsApp, Facebook, Instagram, and email in one dashboard

  3. No-code visual flow builder for chatbots with multilingual support across 40+ languages

  4. AI Copilot suggests replies, rewrites tone, and summarizes tickets for human agents in real time

  5. Co-browsing, audio, and video chat with screen sharing for hands-on customer support

Pros:
  1. Full omnichannel suite combining live chat, chatbots, AI agents, ticketing, and WhatsApp campaigns

  2. Enterprise client base including Scotiabank, bKash, and 10 Minute School with published case studies

  3. No-code chatbot builder with visual flow editor and support for 40+ languages

  4. Transparent seat-based pricing with a genuinely free tier and 14-day Enterprise trial

  5. Co-browsing, audio, and video chat for complex support that goes beyond text

Cons:
  1. AI Agents are only included on Growth and Enterprise plans, not Starter or Free

  2. Monthly AI credits included with your plan do not roll over to the next billing cycle

  3. Free plan limits chat history to 30 days and includes no email support

  4. Advanced features like co-browsing and whitelabeling require the Enterprise tier

FAQs:

Does REVE Chat have a free plan?

Yes. REVE Chat offers a Free plan at $0 per month with 1 seat, 10 AI credits per month, and 100 sessions. It includes website, Facebook, Shopify, and WooCommerce channels plus 30 days of chat history.

How does the REVE Chat free trial work?

New signups get 14 days of access to all Enterprise features, including 10 agent seats, 5,000 AI credits, and 1,000 chatbot sessions. No credit card is required to start the trial.

What is the difference between a REVE Chat AI Agent and a chatbot?

REVE Chat chatbots follow visual flows you build with a drag-and-drop editor for FAQs, routing, and lead collection. AI Agents understand context, make decisions, connect to business tools, and can hand off to human agents when a request is complex or urgent.

Which channels does REVE Chat support?

REVE Chat connects website live chat, WhatsApp, Facebook Messenger, Instagram, business email, Telegram, and mobile SDK channels into a single inbox. Higher-tier plans unlock additional channels like Telegram and app store integrations.

What integrations does REVE Chat offer?

REVE Chat integrates with 40+ platforms including Shopify, HubSpot, Google Analytics, Google Tag Manager, WordPress, and PipeDrive. A full integration list is available in the REVE Chat Help Center.

Pricing:

Freemium

Tags:

Customer Support
Live Chat
Chatbot
Omnichannel
AI Agents

Tech used:

Bootstrap
Chakra UI
Ant Design
jQuery
WordPress
Google Cloud
Google Analytics
Google Tag Manager
Facebook Pixel
Amplitude
Zendesk
Google Fonts
PHP
Ruby
Vimeo
Emotion
Styled Components

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