Last updated 07-02-2026
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SentiOne
SentiOne is a conversational AI and social listening platform founded in 2011 and headquartered in Gdansk, Poland. The product line splits into SentiOne Listen for monitoring online conversations about your brand and SentiOne Automate for building chatbots and voicebots that handle customer service requests.
Listen tracks mentions across social networks, news portals, blogs, forums, and video platforms. It includes sentiment analysis, automated AI reports, crisis prevention alerts, and AI credits for mention summaries and project setup. Automate provides a no-code bot builder, bot analytics, automated testing, and an NLU engine that SentiOne reports at 94% intent recognition accuracy. Bots can run on SentiOne EU-hosted SaaS infrastructure or on-premise and private cloud deployments.
The company states that more than 1,630 customers use the Listen platform worldwide. Enterprise clients shown on the site include T-Mobile, P&G, PepsiCo, and LG.
Track brand mentions across Facebook, Instagram, TikTok, X, news sites, blogs, and YouTube from one listening dashboard
Build and deploy chatbots and voicebots with a no-code bot builder, NLU training, and bot analytics
Generate automated AI reports, mention summaries, AI tagging, and email alerts when conversation volume spikes
Choose Listen tiers from /month with self-serve signup or custom Automate pricing with SaaS and on-premise deployment
Run on EU-hosted cloud with GDPR compliance or deploy containerized bots on AWS, Azure, Google Cloud, or bare metal
Combines social listening and conversational AI chatbots/voicebots in one vendor platform.
Self-serve Listen plans with published monthly pricing and online signup for smaller teams.
Offers both EU SaaS hosting and on-premise/private cloud deployment for Automate bots.
Automate pricing is quote-based with no public tier list, so budget planning requires sales contact.
Listen Social tier lacks CSV/XLS mention export, which is limited to higher Realtime and Research plans.
Enterprise-scale listening and API exports require the highest Listen tiers or paid add-ons.
What are the two main SentiOne products?
SentiOne offers Listen for social listening and online analytics, and Automate for conversational AI chatbots and voicebots. Both are accessible from the main platform at sentione.com.
How much does SentiOne Listen cost?
Listen plans on the pricing page start at /month net for the Social tier (1 project, 1 user). Realtime and Research tiers are /month, Business is /month, and Enterprise starts at /month with custom limits for projects, languages, and exports.
How is SentiOne Automate priced?
Automate uses custom pricing with a one-time implementation fee and a recurring subscription based on traffic volume and active communication channels. You request a quote through the pricing page form or book a demo.
Can SentiOne bots be deployed on-premise?
Yes. SentiOne Automate supports SaaS on EU infrastructure or on-premise and private cloud deployments on customer servers or AWS, Azure, and Google Cloud with Kubernetes-ready containers.
Does SentiOne require a long-term contract?
According to the pricing FAQ, Listen plans can be paid monthly by credit card or bank transfer through Stripe without signing a cooperation agreement. Automate engagements typically include implementation and subscription terms quoted individually.