Last updated 10-23-2025
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Shelf's AI Copilot
Shelf is renowned for being the #1 Knowledge Management (KM) Platform on Gartner Digital Markets for three consecutive years, offering advanced Generative AI (GenAI) capabilities. With Shelf's AI Copilot, businesses leverage GenAI to retrieve, generate, and enhance content, ensuring accurate and efficient answers. Shelf's conversational search function transforms your knowledge base into an interactive search engine, allowing staff, agents, and customers to ask questions naturally and receive informed responses quickly. Designed for rapid implementation, Shelf's AI solutions offer substantial ROI, such as helping a leading retail giant achieve a $780,000 ROI in their first year. On average, Shelf clients see a 40% increase in deflection rates. Lowell Nordics, an exemplary case, cut their Average Handling Time (AHT) by 25%, boosting both First Contact Resolution (FCR) and Net Promoter Score (NPS). Shelf enhances your content sourcing by identifying existing gaps in your knowledge base, generating better content with Large Language Models, and integrating seamlessly with Shelf's next-gen knowledge base or other content repositories.
Gartner Recognized KM Platform: Recognized as the #1 KM Platform by Gartner Digital Markets for three years.
AI-Driven Content Retrieval and Generation: Uses GenAI to instantly retrieve generate and improve content.
Conversational Search Engine: Transforms traditional knowledge bases into conversational search tools.
Quick Implementation and Immediate ROI: Designed to be implemented swiftly providing immediate return on investment.
Content Gap Identification and Improvement: Utilizes GenAI to identify gaps in knowledge bases and generate improved content for enhanced user experiences.
How does Shelf use Generative AI?
Shelf uses Generative AI to provide instant retrieval, generation, and improvement of content.
What increase in deflection rates can be expected with Shelf?
By using Shelf’s AI Copilot, you can expect an increase in deflection rates by an average of 40%.
What results did Lowell Nordics achieve using Shelf's technology?
Shelf's technology enabled Lowell Nordics to reduce AHT by 25%, and increase FCR and NPS.
What ROI did a leading retail giant get from using Shelf?
A leading retail giant saw a $780,000 return on their investment within the first year of using Shelf.
How quickly can Shelf’s AI solutions be implemented?
Shelf's AI solutions can be implemented in days, not months, allowing businesses to benefit from immediate ROI.