Last updated 08-12-2026
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Tidio Copilot
Tidio Copilot is a customer support Chrome extension that suggests reply drafts inside the helpdesk tools your team already uses. It overlays AI-written responses on Zendesk, Intercom, Gorgias, and Gmail so agents can use, edit, or dismiss suggestions without switching platforms. The extension is free and connects to the same Copilot AI built into Tidio's broader customer service platform.
Unlike standalone chatbots that force a platform migration, Copilot sits on top of your current workflow and pulls answers from a custom knowledge base you add from your website and FAQs. Tidio says current users automate about 30% of repetitive replies, and the tool limits suggestions to your approved knowledge rather than inventing policy answers from scratch. It runs on Anthropic's Claude with HTTPS encryption, GDPR and CCPA compliance, and encrypted storage.
Support teams handling live chat, email, and social messages across multiple channels are the target users. E-commerce support staff answering product, shipping, and policy questions benefit from the example flows on the site, and teams that want to trial Tidio's AI before adopting the full Lyro platform can start with the free extension.
Free Chrome extension that suggests replies inside Zendesk, Intercom, Gorgias, and Gmail
Tidio reports current users automate about 30% of repetitive support replies with Copilot
Custom knowledge base built from your website content and FAQs to keep answers on-brand
Works across live chat, email, and social channels without migrating off your helpdesk
Powered by Anthropic Claude with HTTPS encryption and GDPR and CCPA compliance
Agents can use, modify, or dismiss each suggestion before sending
Same Copilot AI used in Tidio's platform trusted by 300,000+ businesses worldwide
Completely free Chrome extension with no financial commitment required.
Works inside Zendesk, Intercom, Gorgias, and Gmail without platform migration.
Custom knowledge base limits answers to your approved website and FAQ content.
GDPR and CCPA compliant with encrypted data handling.
Chrome extension only, so teams outside supported browsers or helpdesks cannot use it.
Requires a Tidio account setup step after installing the extension.
Advanced customer-facing automation lives in the separate Tidio Lyro platform.
Is Tidio Copilot free?
Yes, Tidio Copilot is completely free to use as a Chrome extension. Tidio offers it as an introduction to its broader Tidio platform, which includes Lyro, its customer-facing AI that resolves 70% of inquiries without human intervention.
Which helpdesks does Tidio Copilot support?
Tidio Copilot works with Zendesk, Intercom, Gorgias, and Gmail through a Chrome extension overlay. You keep your existing helpdesk and Copilot suggests responses on top of your current workflow.
What channels does Tidio Copilot cover?
Tidio Copilot analyzes conversations across live chat, email, and social media channels. It generates on-brand response suggestions your agents can accept, edit, or dismiss before sending.
How does Tidio Copilot use my company knowledge?
Tidio Copilot lets you add website content and FAQs to a custom knowledge base. The extension draws answers from that approved knowledge rather than inventing responses, which helps keep policy and product replies factual.
Is Tidio Copilot data secure?
Tidio Copilot uses Anthropic Claude with HTTPS encryption in transit and encrypted storage at rest. Tidio states the product is GDPR and CCPA compliant and follows industry data handling practices.
Will Tidio Copilot replace my support team?
No, Tidio Copilot assists agents by drafting replies they review before sending. It targets repetitive questions so your team can focus on complex cases rather than replacing human support staff entirely.