Last updated 07-09-2025
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Tidio Copilot
Answering the same customer questions over and over? Tidio Copilot helps support teams respond faster, smarter, and without extra effort. It suggests helpful, on-brand replies pulled from your FAQs, help center, and past chats so you don’t have to write everything from scratch.
This free AI assistant works right inside the tools you're already using like Gmail, Zendesk, Intercom, and Gorgias. Just install the Chrome extension and you're good to go. There’s no need to learn new software or switch platforms.
Tidio Copilot makes a big difference for busy support teams. By offering ready-to-send replies, it can cut down repetitive work by up to 30 percent. Agents stay in control by editing anything the AI suggests, while still saving tons of time.
One cool feature is the custom knowledge base. You can add content from your site or upload FAQs so the AI gives answers that sound like your brand. That way, support stays fast and accurate without sounding robotic or off-message.
Over 300,000 businesses use Tidio tech, and Copilot is built for teams that want to grow while keeping customer service strong. It helps your team focus on the harder stuff, while the AI handles the quick replies.
Tidio Copilot also takes data security seriously. It follows GDPR and CCPA rules and uses strong encryption to keep everything safe. No risky installs or data leaks to worry about.
With no platform changes needed and easy integration, it’s one of the simplest ways to bring AI into your support workflow. And since it uses Claude AI, your responses are context-aware and super accurate.
Automated Response Suggestions: Tidio Copilot analyzes past conversations and suggests accurate responses, helping agents save time and respond quickly to customers.
Custom Knowledge Base: Users can add their own FAQs and website content, ensuring that the AI provides on-brand and factual answers without errors.
Seamless Integration: The tool works as a Chrome extension, allowing users to continue using their existing helpdesk platforms without any migration.
Enterprise-Grade Security: Tidio Copilot ensures data protection with encryption and compliance with GDPR and CCPA, keeping user information safe.
Completely Free to Use: Businesses can access Tidio Copilot's powerful AI capabilities at no cost, making it an attractive option for customer service teams.
1) Is Tidio Copilot really free?
Yes, Tidio Copilot is completely free to use, providing enterprise-grade AI assistance without any financial commitment.
2) Does Copilot work across all communication channels?
Yes, Tidio Copilot works across various communication channels, including live chat, email, and social media.
3) Which helpdesk platforms are supported?
Tidio Copilot integrates with popular helpdesk platforms like Zendesk, Intercom, Gorgias, and Gmail.
4) Will this replace our customer service team?
No, Tidio Copilot is designed to assist customer service teams by automating responses, not to replace them.
5) Is my data secure?
Yes, Tidio Copilot uses best-in-class security measures, including encryption and compliance with GDPR and CCPA, to protect your data.
6) Do I need management approval to try this?
The content does not specify if management approval is needed, but it is advisable to check with your team.
7) How does Tidio Copilot help reduce workload?
Tidio Copilot can reduce workload by up to 30% by providing automated, accurate responses based on previous conversations.