Last updated 07-19-2026
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BestChat
BestChat is live chat and customer support software for online stores. It gives e-commerce teams a chat widget, agent dashboard, and analytics so they can talk to shoppers on the web, mobile apps, and social messaging channels.
The platform combines live chat with AI tools, including SmartBot, a Shopify-focused assistant that learns from your catalog, orders, and FAQs. Agents can transfer chats, share files, set auto-replies, and monitor visitor journeys from one workspace.
BestChat targets Shopify, Wix, and WordPress merchants who want sales and support in the same inbox. It suits support leads, e-commerce managers, and store owners who need multichannel chat without building a custom stack.
Reach shoppers on your site, iOS/Android apps, and social channels like Facebook, Instagram, and WhatsApp
SmartBot learns your Shopify products, orders, and FAQs to answer questions around the clock
Transfer chats, request help, and let supervisors join or take over live conversations
Track traffic, conversion rates, and agent KPIs from a dashboard with customizable reports
Customize the chat window with your logo, icons, and multilingual interface options
Free tier includes AI chat, insights, and product learning without upfront cost.
Native integrations for Shopify, Wix, and WordPress plus dedicated iOS and Android agent apps.
Multichannel inbox covers web chat, social messaging, and SMS from one dashboard.
Growth plan removes BestChat branding and supports up to 6 agent seats.
SmartBot ships with Built for Shopify certification for merchants on that platform.
AI chat limits on lower tiers may require upgrading as store traffic grows.
Enterprise pricing at $450/month may be steep for very small shops.
Marketing and integrations focus on e-commerce, with less emphasis on general support teams.
Does BestChat have a free plan?
Yes. BestChat offers a Free plan with 80 AI chats per month, AI Insights, AI help-me-write, 80 products for AI learning, 20 AI knowledge entries, and 1 agent seat.
What platforms does BestChat integrate with?
BestChat offers apps for Shopify, Wix, and WordPress. Agents can also use dedicated iOS and Android apps or the web-based dashboard at my.bestchat.com.
What channels can customers use to reach support?
Customers can chat through your website widget, social messaging (including Facebook Messenger, Instagram, WhatsApp, Line, and WeChat), SMS, and the BestChat mobile apps.
How much does BestChat cost?
BestChat paid plans start at $10/month for Starter, with Basic at $30/month, Growth at $60/month, and Enterprise at $450/month. Each tier increases AI chat limits, training items, and agent seats.
What is SmartBot?
SmartBot is BestChat's AI chatbot built for Shopify merchants. It holds a Built for Shopify certification and learns from your store catalog, orders, terms, and FAQs to handle pre-sales and post-sales questions.
Where is BestChat based?
BestChat is operated by Bitcloud Technology Inc. and headquartered in Toronto, Canada. The company lists offices in Singapore, London, Toronto, and San Francisco.