Last updated 08-10-2026
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Brainfish
Brainfish is a B2B customer support platform that deploys AI agents across chat, email, in-product surfaces, and Slack. The agents answer from your docs, tickets, and call transcripts, then personalize replies using live account, plan, and role context. Every response includes citations back to the source material.
Most support bots stop at FAQ lookup. Brainfish routes a different knowledge slice to each customer and channel, so answers reflect how that account actually uses your product. Case studies on the site cite resolution rates from 60% to 92% and NPS lifts after in-product deployment, which points to deflection rather than generic chat.
The product targets post-sale teams at B2B SaaS companies in legal tech, HR tech, EdTech, cybersecurity, and healthcare. Support leaders use it to clear repetitive tickets, run self-serve help inside the app, and route high-value accounts to humans when escalation rules trigger.
Case studies cite 60% to 92% query resolution rates after deployment
Platform plan includes 5 seats and 5,000 monthly user sessions
Localization add-on covers 100+ languages with geo-specific hosting
Integrates with Zendesk, Slack, Microsoft Teams, Notion, and Google Drive
SOC 2 Type II, ISO 27001, and GDPR compliance with US, EU, and AU hosting
Citations on every answer trace back to help articles and source docs
Personalizes answers using live account, plan, role, and region context.
Citations on every answer trace back to source articles and docs.
Deploys in-product, Slack, Teams, email, and CRM channels without replacing Zendesk or Intercom.
Enterprise controls include private tenants, SSO, SCIM, and regional data residency.
Public pricing page lists quotas but not dollar amounts; sales contact is required.
Advanced workflow automation and extra query volume require paid add-ons.
Localization and AI Actions are separate add-ons, not included in the base Platform bundle.
What is Brainfish?
Brainfish is a B2B customer support platform that runs AI agents in chat, email, in-product widgets, and Slack. It ingests help centers, Notion, Google Drive, tickets, and call transcripts, then returns cited answers personalized to each customer's account and role.
How does Brainfish pricing work?
Brainfish sells a Platform plan with 5 seats and 5,000 monthly user sessions, plus add-ons for AI Actions, integrations, localization, and extra seats or queries. Dollar amounts are not listed publicly; teams contact sales for a quote, with separate Startup and Enterprise tracks.
What integrations does Brainfish support?
Brainfish connects to Zendesk, Slack, Microsoft Teams, Notion, Google Drive, ReadMe, Salesforce Knowledge, Help Scout, Confluence, Loom, and OpenAPI specs. Helpdesk and CRM data flow in as knowledge sources, and agents can draft or deflect inside those tools.
Is Brainfish secure for enterprise data?
Brainfish is SOC 2 Type II and ISO 27001 certified, GDPR compliant, and offers SSO, SAML, SCIM, private tenants, and customer-managed encryption keys. Models are not trained on customer data, and teams can choose US, EU, or AU data residency.
What languages does Brainfish support?
Brainfish's Localization add-on provides real-time translation for AI answers in 100+ languages, plus region-specific content and localized admin controls. EU hosting is available on Platform with the same quotas as US regions.
Does Brainfish replace my helpdesk?
No. Brainfish reads from and writes to tools like Zendesk and Intercom instead of replacing them. It layers cited AI answers on top of your existing stack so agents draft replies, deflect tickets, and surface help inside the product.