Last updated 07-02-2026
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Conversed.ai
Conversed.ai is an enterprise platform for building and running conversational agents that handle customer and employee questions across chat, voice, email, and tickets. Organizations deploy branded agents that answer from their own content, route complex issues to human staff, and keep every channel drawing from the same knowledge base.
The platform uses retrieval-augmented generation so agents respond only from approved FAQs, documentation, and connected systems like CRM, HRIS, and help desk tools. Conversed.ai selects among leading large language models including Anthropic Claude, Mistral, and OpenAI ChatGPT, runs inference within Europe, and does not use customer conversations to train external models.
Medium and large organizations in healthcare, finance, e-commerce, and B2B software use Conversed.ai to automate repetitive support, upsell through conversations, and give internal teams faster answers on HR and IT topics. The company is ISO 27001 and ISO 9001 certified and pairs each deployment with a dedicated optimization specialist.
One knowledge base feeds chat, voice, email, and ticket agents so every channel stays consistent
Answers pull only from your approved content via RAG, keeping responses accurate and on-brand
Runs in 50+ languages around the clock across web chat, phone, email, and ticketing
Voice agents speak in natural language through ElevenLabs and hand off to humans when needed
Plugs into Zendesk, Freshdesk, Topdesk, HubSpot, Salesforce, Microsoft Teams, and WhatsApp
Junior, Medior, and Senior agent tiers scale from FAQ automation to full CRM and workflow integrations
Handles customer and employee support across chat, voice, email, and tickets from one shared knowledge base
RAG grounding limits answers to your approved content, reducing off-brand or fabricated responses
ISO 27001 and ISO 9001 certified with EU-based LLM processing and GDPR compliance built in
Integrates with major help desk, CRM, and collaboration tools including Zendesk, HubSpot, and Microsoft Teams
Dedicated AI Optimization Specialist guides setup, training, A/B testing, and ongoing tuning
No public pricing; organizations must book a demo to get plan details
Built for medium and large enterprises, which may be more than small teams need
Advanced integrations and workflow automation are concentrated in higher-tier Senior agents
What communication channels does Conversed.ai support?
Conversed.ai deploys agents across chat, voice, email, and tickets. Customers and employees can reach agents on websites, phone lines, email inboxes, help desk platforms, WhatsApp, and Microsoft Teams.
Which AI models does Conversed.ai use?
Conversed.ai integrates with Anthropic Claude, Mistral AI, OpenAI ChatGPT, and ElevenLabs for voice synthesis. The platform selects the best model for each use case, and all LLM processing runs within Europe.
Does Conversed.ai offer public pricing?
Conversed.ai does not publish plan prices on its website. Organizations book a demo to discuss Junior, Medior, and Senior agent tiers tailored to their channels and integration needs.
Where does Conversed.ai store and process data?
Conversed.ai keeps all LLM processing within Europe and anonymizes personal data before sending it to language models. The company is ISO 27001 and ISO 9001 certified and complies with GDPR and the EU AI Act.
What help desk tools does Conversed.ai integrate with?
Conversed.ai connects to Zendesk, Freshdesk, Topdesk, Jira, HubSpot, Salesforce Service Cloud, and Intercom. Ticket agents suggest replies inside these platforms and can route complex issues to the right team.
How does Conversed.ai prevent incorrect answers?
Conversed.ai uses retrieval-augmented generation so agents answer only from your approved knowledge articles, FAQs, and connected system data. You control tone, mandatory human review rules, and which topics get escalated automatically.
Can Conversed.ai agents hand off to human staff?
Yes. When a question is too complex, sensitive, or personal, Conversed.ai transfers the conversation to a human colleague via phone, chat, or ticket with the full conversation context preserved.