Last updated 08-14-2026
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Cresta AI
Cresta AI runs contact center conversations through one platform that automates replies, coaches human agents in real time, and analyzes CX data. Enterprise teams deploy AI agents for routine chats while Cresta surfaces prompts and insights to reps handling complex calls. The product spans Automate, Augment, and Analyze workflows on a single stack.
Point solutions handle either bots or agent assist, which forces IT to stitch vendors together. Cresta targets Fortune 500 contact centers that want human and AI agents on shared tooling, with customer logos including United Airlines, Cox, Intuit, and CVS Health.
CX leaders, contact center operations teams, and sales support orgs in travel, finance, and telecom adopt it to cut handle time and scale quality monitoring. Cresta Insights adds real-time analytics over conversation data.
Cresta sells enterprise contracts with demo-led pricing; public rate cards are not listed on cresta.com. The company was founded in 2017, is VC-backed, and has raised about $276 million.
AI agents that automate customer conversations alongside human reps
Real-time agent assist and coaching during live calls and chats
Cresta Insights analytics for conversation quality and trends
Automate, Augment, and Analyze workflows in one platform
Customer deployments with United Airlines, Alaska Airlines, and Cox
Case studies cite reduced average handle time and QM automation gains
Unifies AI automation and live agent coaching in one platform
Enterprise customer roster across airlines, telecom, and finance
Cresta Insights adds real-time conversation analytics
Case studies document handle time and QM efficiency gains
No public pricing or self-serve signup
Enterprise focus excludes small teams and startups
Implementation scope likely requires professional services
Heavy platform may be more than needed for basic chatbots
What is Cresta AI?
Cresta AI is an enterprise platform for customer conversations that combines AI agents, live agent coaching, and analytics. Cresta serves contact centers that need to automate, augment, and analyze support and sales interactions in one system.
Which companies use Cresta AI?
Cresta lists customers including United Airlines, Alaska Airlines, Cox, Intuit, CVS Health, Hilton, and Brinks Home. Cresta publishes case studies on travel, financial services, and telecom contact centers.
What are Cresta Automate, Augment, and Analyze?
Cresta groups its product into Automate for AI agents, Augment for real-time human agent assistance, and Analyze for conversation insights through Cresta Insights. Cresta markets all three as one unified customer experience platform.
How much does Cresta AI cost?
Cresta does not publish self-serve pricing on cresta.com. Cresta sells through enterprise demos and custom contracts tailored to contact center size and use case.
What results do Cresta customers report?
Cresta case studies mention outcomes such as faster airline service, revenue growth at Cox, reduced average handle time at Snap Finance, and a 50% quality management workload reduction at Oportun.
When was Cresta founded and how is it funded?
Cresta was founded in 2017 and is venture backed with about $276 million raised according to company entity research. Cresta is headquartered in the United States.