Last updated 07-30-2026
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CX Genie
CX Genie lets support teams build AI chatbots, route tickets, and hand chats to live agents from one dashboard. Teams build chatbots from templates or custom flows, connect them to channels like WhatsApp, Messenger, and Shopify, and manage tickets, help desk queues, and CSAT reporting without juggling separate tools.
Where many chatbot builders stop at scripted replies, CX Genie bundles help desk, ticket management, mailbox, and workflow automation alongside the bot. Paid plans scale by conversation volume and seat count, and the Business tier adds white label and multi-brand bot support. That stack targets teams replacing several point tools rather than adding another widget to the website.
Marketing teams, agencies, and e-commerce shops use CX Genie for 24/7 auto-replies in nearly 200 languages, lead capture forms, and agent notifications when a chat needs a human. The free tier includes one seat and 200 conversations per month with no credit card required.
Free plan includes 1 seat and 200 conversations per month with AI Agent and workflow tools
Starter plan at $39.99 per month covers 5 seats and 5,000 conversations per month
Default chatbot model is ChatGPT-4o with support for nearly 200 reply languages
Connect bots to WhatsApp, Messenger, Instagram, Shopify, WordPress, Discord, and Telegram
Team plan at $89.99 per month adds ticket management, mailbox, and 15 seats for 15,000 conversations
Business plan at $249.99 per month includes white label, unlimited seats, and 60,000 conversations
ISO 27001 aligned security with AWS hosting, TLS in transit, and AES-256 encryption at rest
Bundles AI chatbot, help desk, ticket management, and workflows in one product instead of separate subscriptions.
Free tier includes 200 monthly conversations with no credit card required to test the full core stack.
Supports nearly 200 languages and connects to major messaging and commerce channels from one dashboard.
Each paid subscription covers only one workspace, so multi-brand teams need separate plans per workspace.
AI auto-reply pauses when monthly conversation limits are reached even though live chat and help desk keep running.
White label and multi-brand bot features require the $249.99 per month Business plan or higher.
Is CX Genie free to use?
Yes. CX Genie offers a Free plan with 1 seat, 200 conversations per month, AI Agent, AI Auto Reply, workflow, live chat, and help desk access. No credit card is required to sign up.
Which AI model does CX Genie use?
CX Genie uses the ChatGPT-4o model as the default for all chatbots. You can train bots from knowledge base documents and prior conversations to improve answer accuracy over time.
How many languages does CX Genie support?
CX Genie chatbots support nearly 200 languages. You can set a default reply language in bot settings under General Information for each workspace.
What happens when I hit my conversation limit on CX Genie?
When your monthly conversation cap is reached on CX Genie, only the AI reply feature pauses. Live chat, help desk, and other tools keep working until you upgrade or purchase extra conversations.
Does one CX Genie subscription cover all workspaces?
No. Each CX Genie subscription plan applies to a single workspace. You need a separate paid plan for every additional workspace you create under the same account.
What channels can CX Genie connect to?
CX Genie connects chatbots to website widgets, mobile apps, and platform integrations including WhatsApp, Messenger, Instagram, Shopify, WordPress, Discord, and Telegram from the dashboard.