Last updated 08-15-2026
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Deflekt.ai
Deflekt.ai answers customer and coworker support questions from your documents, website, knowledge base, SOPs, and uploaded files before they become tickets. You connect content through URLs, sitemaps, crawlers, or drag-and-drop uploads, then deploy bots on web chat, email, Slack, or Microsoft Teams. The product claims up to 50% of incoming questions can be handled automatically.
Most helpdesk chatbots bolt onto one channel and need constant retraining. Deflekt.ai sits in front of Zendesk, Intercom, or a shared inbox as first-line customer support, deflecting routine questions while keeping a one-click handoff to humans with full transcripts. Per-project branding and localization let you run separate bots per product, language, or subsidiary.
Support teams, HR departments, and IT help desks handling repetitive email, chat, or Slack questions get the most value. Paid plans start at $17 per month on the Grow tier after a homepage price drop, with a free trial that includes 100 one-time deflection credits across all channels.
Deflects up to 50% of support questions using your docs, KB pages, and uploaded files
Supports web chat, email aliases, Slack bots, and Microsoft Teams bots in one project
Ingest content via single URLs, crawlers, sitemaps, hosted files, or drag-and-drop uploads
Human handover captures name, email, and transcript when automation cannot answer
Free trial includes 100 one-time deflections, 100 documents, and all channels
Grow plan includes 3 projects, 1,000 documents, and 1,500 monthly deflections
Pro plan adds 10 projects, 5,000 documents, 6,000 monthly deflections, and branding removal
Covers email, web chat, Slack, and Teams from one knowledge base
Human handover keeps transcripts and forwards to your existing inbox
Free trial includes all channels and 100 deflection credits
Per-project localization and branding for multi-product teams
Very low domain rating suggests limited third-party visibility
Pro plan price is not published on the homepage pricing table
No refunds on paid plans after subscription
Admin UI is English only even when bots answer other languages
What is Deflekt.ai?
Deflekt.ai is customer support automation software that replies to questions using your documentation before they become tickets. Deflekt.ai works on web chat, email, Slack, and Microsoft Teams with a human handoff when needed.
How much does Deflekt.ai cost?
Deflekt.ai offers a free trial with 100 deflection credits, paid Grow and Pro tiers, and a Custom plan starting at $499. Deflekt.ai lowered entry pricing to $17 per month on its Grow plan.
What counts as a deflection on Deflekt.ai?
Each automated reply Deflekt.ai sends on any connected channel counts as one deflection. Deflekt.ai tracks monthly deflection limits per plan, with the trial including 100 one-time credits.
Which channels does Deflekt.ai support?
Deflekt.ai supports external web chat and email for customers, plus internal Slack and Microsoft Teams bots for coworkers. Deflekt.ai enables each channel per project with localization and branding controls.
Does Deflekt.ai replace Zendesk or Intercom?
No. Deflekt.ai acts as first-line customer support in front of tools like Zendesk, Intercom, or a shared mailbox. Deflekt.ai deflects routine questions and forwards unresolved threads to your human help desk.
What languages does Deflekt.ai support?
Deflekt.ai can answer in the language of the question when your source content supports it. Deflekt.ai lets you customize all bot text strings per project, while the admin UI is English only.