Last updated 07-24-2026
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Hostcomm
Hostcomm is a UK contact centre platform provider that has been running hosted telephony and customer service infrastructure since 2004. The company serves more than 500 UK organisations, including BT, HMRC, Scottish Power, HomeServe, and Kantar, handling roughly 35 million interactions per month across phone, chat, and email.
Its product suite spans cloud contact centres, predictive diallers, AI voice and chat agents, remote visual assistance (RVX), PCI DSS payment IVR, interaction analytics, and cloud phone systems. The CXCortex AI agent platform orchestrates across OpenAI, Anthropic, and AWS Bedrock models, with UK-sovereign hosting available for regulated sectors.
Hostcomm runs production workloads in AWS London (eu-west-2), holds PCI DSS Level 1 certification for five consecutive years, and is listed on G-Cloud 14 and the Crown Commercial Framework for UK public sector procurement.
AI voice, chat, and email agents on a single UK-hosted contact centre platform
Predictive dialler with inbound, outbound, and blended campaign modes
Remote visual assistance (RVX) via SMS link with no app install required
PCI DSS Level 1 certified payment IVR and agent-assisted payments
Multi-vendor AI orchestration across OpenAI, Anthropic, and AWS Bedrock
22 years of UK contact centre experience with 500+ enterprise customers
PCI DSS Level 1 certified for five consecutive years
UK-sovereign AWS London hosting with GDPR compliance by architecture
Multi-vendor AI stack avoids lock-in to a single model provider
G-Cloud 14 and Crown Commercial Framework approved for public sector
Pricing is not published online and requires contacting sales
Primarily focused on UK and enterprise customers rather than global SMBs
No self-serve signup for full platform access
Advanced PCI payment features carry additional fees
What services does Hostcomm offer?
Hostcomm provides cloud contact centres, predictive diallers, AI voice and chat agents, remote visual assistance, PCI DSS payment IVR, interaction analytics, cloud phone systems, and SIP trunks. All services run on UK-hosted AWS infrastructure.
Is Hostcomm suitable for UK public sector organisations?
Yes. Hostcomm is an approved supplier on G-Cloud 14 and the Crown Commercial Framework, allowing NHS trusts, local authorities, and central government departments to procure services without a full tender process.
Does Hostcomm offer a free trial?
Yes. Hostcomm offers free trials for its contact centre, predictive dialler, remote visual assistance, and AI agent services. Setup can be completed the same day with no software to install.
Where does Hostcomm host customer data?
All production workloads run in the AWS London region (eu-west-2). UK customer voice, chat, and PII data stays within the United Kingdom unless the customer opts into a different regional configuration.
What AI models does Hostcomm use?
Hostcomm orchestrates across OpenAI (GPT-4o, GPT-4.1), Anthropic (Claude), and AWS Bedrock. This multi-vendor approach lets customers use UK-sovereign models for regulated workloads and higher-fidelity models for consumer voice.