Last updated 08-09-2026
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Insight7
Insight7 turns customer calls, interviews, and support recordings into searchable transcripts, scorecards, and coaching feedback for revenue and CX teams. You upload audio, video, or text files, and the platform transcribes in 60+ languages, tags themes, and surfaces alerts on keywords, scorecards, and performance drops. Modules cover AI call scoring, live agent assist, VOC intelligence, knowledge-base answers, and roleplay training.
Where general meeting notetakers stop at summaries, Insight7 is built for QA at scale: PII and PHI redaction, custom vocabulary, automations, and evaluation templates aimed at contact centers and sales floors. Business and Plus tiers add AI roleplay practice and coaching feedback tied to real call data rather than generic scripts.
Sales leaders, support managers, and L&D teams in financial services, healthcare, and manufacturing use it to review thousands of conversations monthly without manual rubric scoring. A free plan covers small uploads; paid Pro starts at $99 per month for 50 call analyses, scaling to enterprise APIs and unlimited volume on custom contracts.
Transcription and analysis in 60+ languages across audio, video, and text uploads
Pro plan includes 50 call or transcript analyses per month with scorecards and basic dashboards
Business tier adds PII and PHI redaction, automations, and AI roleplay practice for three users
AI call scoring automates QA on every conversation with customizable evaluation templates
Live Assist gives agents real-time next-best-action prompts during active calls
Integrations with Gong, Google Drive, SharePoint, OneDrive, and YouTube imports
Covers analysis, live assist, and coaching in one platform instead of separate QA tools.
HIPAA and SOC 2 compliance with PII redaction suits regulated industries.
Free tier lets teams test transcription before committing to paid analysis quotas.
Pro allows only 50 call analyses per month, which exhausts quickly for larger teams.
Enterprise API access and unlimited volume require a custom sales contract.
Focused on qualitative conversation review, not quantitative survey analytics.
Is Insight7 free to use?
Insight7 has a free tier with basic transcription and analysis limits. Paid Pro, Business, and Plus subscriptions add higher monthly analysis quotas, advanced dashboards, and coaching features.
What file types does Insight7 support?
Insight7 accepts text files (.pdf, .txt, .csv, .doc), audio (.mp3, .wav, .m4a), and video (.mp4, .mov, .avi). You can group multiple files into projects for cross-interview theme analysis.
How much does Insight7 Pro cost?
Insight7 Pro is $99 per month on monthly billing or $990 per year on annual billing. It includes one user, 50 call or transcript analyses per month, four project analyses, and basic dashboards.
Does Insight7 support HIPAA compliance?
Yes. Insight7 advertises HIPAA compliance alongside SOC 2 Type II, GDPR, PII and PHI redaction, and AWS-hosted storage. Healthcare teams use it for patient-facing conversation review.
Can Insight7 integrate with Gong?
Yes. Insight7 integrates with Gong plus Google Drive, YouTube, OneDrive, and SharePoint for importing call and interview recordings into analysis projects.
How do I contact Insight7 sales?
Insight7 lists [email protected] for sales questions, along with live chat and demo booking on the pricing page. Enterprise plans with API access and unlimited analysis require contacting the team directly.