Last updated 08-13-2026
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Kraftful
Kraftful pulls reviews, surveys, call transcripts, and support tickets into one workspace and turns them into product insights in minutes. Product teams connect more than 30 sources like Zendesk, Intercom, G2, and app store reviews, then get themed summaries of feature requests, complaints, and competitor mentions.
Unlike basic sentiment dashboards, Kraftful pairs LLM analysis with patent-pending hallucination detection so summaries stay tied to real user quotes. You can ask custom questions across all feedback, track how topics shift week to week, and export user stories to Jira or Linear.
Product managers, UX researchers, and support leads use it to triage voice-of-customer data without manually tagging tickets. Kraftful was acquired by Amplitude, and the site still offers free trials with paid Pro and Team upgrades.
Collects feedback from 30+ sources including Zendesk, Intercom, G2, Slack, and iOS app reviews
Patent-pending hallucination detection flags unreliable AI summaries before they reach your roadmap
Trends view tracks topic volume over a week, quarter, or year across selected feedback sources
Generates surveys in seconds from past feedback and auto-analyzes responses in minutes
Exports user stories with acceptance criteria to Jira, Linear, or Kraftful projects
Translates feedback from thousands of languages into your team's working language
Ingests 30+ feedback channels so product teams avoid manual ticket tagging
Hallucination detection layer reduces risk of acting on fabricated AI summaries
Trend tracking shows how feedback topics shift after you ship features
Survey builder and AI user interviews extend research beyond passive ticket data
SOC 2 and GDPR compliance with a stated policy of not training on user data
Public pricing details sit behind a password-protected page on kraftful.com
Average source connection time is about 1 minute per integration, which adds up across many tools
Amplitude acquisition may shift roadmap priorities for teams evaluating standalone vendors
Some advanced workflows require upgrading from the free trial to Pro or Team plans
What is Kraftful?
Kraftful is a user feedback analysis platform that ingests reviews, surveys, support tickets, and call transcripts, then surfaces themed insights like top feature requests and complaints for product teams.
How many feedback sources does Kraftful support?
Kraftful connects more than 30 feedback sources, including Zendesk, Intercom, G2, Trustpilot, Slack, HubSpot, Salesforce, and iOS and Google Play app reviews.
Is Kraftful free to try?
Kraftful offers a free trial on its homepage with paid Pro and Team plans available. The site also advertises a Team annual discount code worth $720 off during promotional periods.
Does Kraftful integrate with Jira?
Yes. Kraftful turns feedback into user stories with requests and acceptance criteria, then exports them to Jira, Linear, or Kraftful's own project boards.
How does Kraftful handle AI accuracy?
Kraftful uses proprietary hallucination detection, described as patent pending on its site, to catch and remove unreliable AI outputs before insights reach your team.
Is Kraftful part of Amplitude?
Kraftful announced it is joining Amplitude in a blog post on kraftful.com, while the Kraftful product and signup flow remain available at kraftful.com and klever.kraftful.com.