Last updated 07-24-2026
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Contentsquare Conversation Intelligence (formerly Loris)
Loris is now Contentsquare Conversation Intelligence, following Contentsquare's acquisition of Loris in October 2025. The platform analyzes voice, chat, and email support conversations to reveal why customers reach out, how sentiment shifts, and how agents or AI bots perform.
Three core modules cover the workflow: Conversation Insights surfaces root causes and emerging issues across every interaction; Quality Assurance replaces manual QA with automatic evaluation of policy adherence and resolution quality; AI Agent Analytics tracks containment, transfers, abandonment, and sentiment for automated support bots.
The product connects to major contact center platforms including Zendesk, Salesforce, Intercom, Amazon Connect, and Gladly. Existing Loris customers log in through the dedicated portal while loris.ai redirects to the Contentsquare product page. Contentsquare positions Conversation Intelligence alongside its digital experience analytics to link support conversations with on-site behavior.
Conversation Insights analyzes every voice, chat, and email interaction to surface root causes, sentiment trends, and emerging contact drivers
Quality Assurance automatically evaluates all conversations for policy adherence, resolution quality, and links QA scores to repeat contacts and escalations
AI Agent Analytics tracks containment, transfers, abandonment, and sentiment for AI support bots so teams can refine prompts and escalation rules
Integrates with Zendesk, Salesforce, Intercom, Amazon Connect, Five9, Gladly, Kustomer, and other contact center platforms
Combines with Contentsquare digital journey analytics to connect support conversations with on-site behavior from click to resolution
Analyzes 100% of support conversations automatically instead of sampling manual QA reviews.
Now part of Contentsquare, linking conversational data with digital journey and product analytics.
Covers human agents and AI bots with dedicated analytics for deflection, containment, and escalation.
Sold through enterprise sales; no self-serve pricing or signup on the Conversation Intelligence page.
loris.ai redirects to Contentsquare, which can confuse users looking for the standalone Loris brand.
Best suited for mid-market and enterprise support operations with existing CCaaS integrations.
What happened to Loris?
Contentsquare completed its acquisition of Loris in October 2025. Loris now operates as Contentsquare Conversation Intelligence within the Contentsquare experience analytics platform.
Which channels does Conversation Intelligence analyze?
The platform analyzes voice, chat, and email conversations across both human agents and AI bots, surfacing drivers, sentiment, root causes, and performance signals.
How does Conversation Intelligence differ from Contentsquare's other products?
Contentsquare's experience and product analytics show what happens in digital journeys. Conversation Intelligence adds what customers say in support interactions, connecting contact drivers to on-site behavior.
Where do existing Loris customers log in?
Existing customers access the product through the Loris login portal at loris.us.frontegg.com. The loris.ai marketing site redirects to the Contentsquare Conversation Intelligence page.
Which contact center platforms integrate with Conversation Intelligence?
Integrations include Zendesk, Salesforce, Intercom, Amazon Connect, Five9, Gladly, Kustomer, Khoros, LiveChat, Dialpad, and Nice CXone.