Last updated 07-07-2024
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Loris
Loris provides conversational intelligence solutions designed to enhance customer interactions for various brands. It operates as a single AI platform that analyzes customer conversations, revealing valuable insights to improve customer service and business growth.
By understanding the reasons why customers reach out, Loris helps optimize customer experiences, gives detailed analyses of team performance, and advises agents on the most effective responses during real-time interactions. The platform serves numerous industries, including BPOs, fintech and financial services, retail and e-commerce, and telecom.
Whether it's auditing every conversation with Customer Insights, discovering underlying issues with Conversational Quality Assurance, or improving agent performance with Agent Training & Guidance, Loris is equipped to transform everyday customer conversations into strategic business advantages.
Customer Insights: Automatically audit 100% of conversations for detailed customer feedback.
Conversational Quality Assurance: Identify underlying customer issues to improve service quality.
Agent Training & Guidance: Equip agents with the skills and real-time guidance to handle customer queries effectively.
AI Platform: Single platform integrating various tools for optimizing customer interactions.
Industry Specific Solutions: Tailored services for BPOs, Fintechs, Retail, eCommerce, and Telecom sectors.
1) What is Loris?
Loris is an AI-powered platform offering conversational intelligence solutions designed to unlock the hidden value of every customer conversation.
2) How can Loris improve customer experience?
Loris analyzes customer conversations to provide insights that help optimize customer experiences, analyze team performance, and offer agents the best response strategies.
3) Who can benefit from Loris's services?
Loris caters to BPOs, fintech and financial services, retail & e-commerce businesses, and telecom companies, among others.
4) What solutions does Loris offer?
Loris offers Customer Insights, Conversational Quality Assurance, and Agent Training & Guidance solutions.
5) Can Loris provide real-time assistance to agents?
Yes, Loris features an Agent Co-Pilot that helps agents say the right thing in real-time.