Last updated 06-29-2026
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Lyro AI | Tidio
Lyro AI Agent is Tidio's conversational AI for customer support. It learns from your support content, answers questions in your brand voice, and hands off to human agents when needed. Tidio reports that Lyro resolves up to 67% of customer inquiries on average.
Lyro pulls answers from your knowledge base, FAQs, and website content rather than inventing responses. You can set escalation rules, monitor conversations in real time, and jump in on sensitive or high-value chats. Smart Actions let Lyro run tasks like order lookups or lead qualification through API and MCP integrations. Product Recommendations guide shoppers to relevant items during live chats.
Lyro runs inside Tidio's full platform alongside live chat, help desk, and Flows automation. It also works as a standalone add-on through Lyro Connect, plugging into Zendesk, Intercom, Salesforce, and 20+ other tools without switching platforms. Every account starts with 50 free Lyro conversations.
Resolves up to 67% of support inquiries using your knowledge base and FAQ content
Hands off to human agents with flexible escalation rules you control
Lyro Smart Actions automate order updates and lead qualification via API and MCP
Product Recommendations suggest relevant store items during live chat
Lyro Connect adds AI to Zendesk, Intercom, Salesforce, and 20+ platforms without migration
50 free Lyro conversations let you test on real customer questions before paying.
Works inside Tidio or via Lyro Connect with Zendesk, Intercom, Salesforce, and 20+ tools.
Unlimited replies within a single Lyro conversation at no extra per-message cost.
Lyro Connect and advanced integrations require Plus or Premium plans.
Monthly Lyro conversation limits refresh only after upgrading from the free allotment.
Is Lyro AI free to try?
Yes. Every Tidio account includes 50 free Lyro conversations to start. After that, paid Lyro plans unlock higher monthly conversation limits.
Does Lyro use ChatGPT?
No. Lyro is powered by Claude from Anthropic and Tidio's in-house models, chosen for accuracy and safety in customer-facing replies.
What counts as a Lyro conversation?
A Lyro conversation is any customer interaction on a Tidio-integrated channel where Lyro sends at least one reply. Multiple messages in the same thread still count as one conversation.
Can I use Lyro without switching from my current help desk?
Yes. Lyro Connect lets you add Lyro to existing tools like Zendesk, Intercom, or Salesforce. When Lyro cannot answer, it creates a ticket for your team.
How is Lyro different from Tidio Flows?
Flows follow predefined rules and scripts for simple, proactive messages. Lyro uses AI to understand intent and answer complex questions from your support content. You can use both together.