Last updated 07-26-2026
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Respond.io
Respond.io is a customer conversation platform designed to help mid-market B2C businesses manage and grow revenue through high-volume messaging. It unifies chats, calls, and emails from multiple channels like WhatsApp, TikTok, Facebook Messenger, and more into a single team inbox. This consolidation ensures no customer interaction is missed and provides a complete view of customer profiles synced with CRMs for efficient follow-up.
The platform leverages AI Agents to automate responses, qualify leads, and route serious buyers to sales teams, speeding up sales cycles and improving conversion rates. AI capabilities also include voice calls, booking management, and payment sharing to streamline customer journeys. Respond.io supports multilingual conversations and offers built-in analytics to track marketing ROI and agent performance.
Respond.io emphasizes customer retention by enabling personalized follow-ups through targeted broadcasts, renewal reminders, and in-chat satisfaction surveys. It maintains high reliability with 99.999% uptime and enterprise-grade security, suitable for scaling businesses.
The platform integrates with numerous tools and channels, including WhatsApp Business Calling API, VoIP calls, CRM systems like HubSpot and Salesforce, and automation platforms like Zapier and Make. It supports multiple workspaces, single sign-on, and advanced security features to accommodate growing teams and complex workflows.
Trusted by over 10,000 brands worldwide, Respond.io serves industries such as retail, education, healthcare, automotive, travel, and professional services. It offers 24/7 AI and live support, onboarding programs, and a partner network to help businesses maximize their messaging strategies.
Founded in 2017 and headquartered in Kuala Lumpur, Respond.io has raised significant funding rounds, including a $62.5 million Series B in 2026. It holds official partnerships with Meta, TikTok, OpenAI, and AWS, reflecting its leadership in conversational commerce technology.
📥 Unified Inbox: Manage chats, calls, and emails from all channels in one place for faster response and better customer tracking.
🤖 AI Agents: Automate lead qualification, answer FAQs, and route serious buyers to sales teams to increase conversion rates.
📊 Built-in Analytics: Track marketing campaigns, agent performance, and channel ROI to optimize sales strategies.
📅 Appointment Booking: Allow customers to book meetings directly within conversations, reducing friction and speeding up sales cycles.
🔒 Enterprise Security: Benefit from 99.999% uptime, two-factor authentication, single sign-on, and data masking for secure and reliable operations.
Unifies multiple messaging channels including calls and emails in one inbox
Advanced AI Agents automate lead qualification and customer support
Supports high-volume messaging with 99.999% uptime and enterprise security
Integrates with major CRMs and automation tools for streamlined workflows
Offers multilingual support and personalized customer lifecycle management
WhatsApp fees are charged separately and not included in subscription
Some advanced features require higher-tier plans or custom enterprise pricing
Are WhatsApp fees included in the subscription?
No, WhatsApp fees are charged separately by Meta based on your usage. You can top up WhatsApp credits on the platform.
What is a Monthly Active Contact?
A Monthly Active Contact is anyone you interact with via chat or calls during the billing month, counting towards your subscription usage.
What happens if I exceed my Monthly Active Contact limit?
You will be billed on demand for additional contacts in increments of 100, with charges applied at the end of your billing cycle.
Is AI usage charged separately?
AI usage is included at no extra cost on Growth, Advanced, and Enterprise plans with fair use limits.
How does the free trial work?
The 7-day free trial provides access to Growth plan features for 5 users and 1,000 Monthly Active Contacts, excluding broadcasts.
Can I upgrade or cancel my plan anytime?
Yes, you can upgrade or cancel your subscription at any time through the billing section or by contacting sales.
Are volume discounts available?
Yes, volume discounts are offered for high Monthly Active Contact volumes or user counts. Contact sales for custom packages.