Last updated 07-22-2026
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SearchUnify
SearchUnify is an enterprise agentic platform for customer support built by Grazitti Interactive. It unifies search, knowledge, and autonomous AI agents across help centers, communities, CRMs, and internal content sources so support teams can deflect tickets, assist agents, and automate complex workflows.
The platform centers on the Agentic AI Suite: prebuilt agents for self-service, case classification, knowledge creation, escalation management, and case quality auditing. These agents run on SearchUnifyFRAG, a federated retrieval-augmented generation approach that combines unified data access, model selection (BYOLLM), and governance guardrails.
Core products include Cognitive Search for enterprise self-service, Agent Helper for in-case agent assistance, Knowbler for knowledge-centered support, and SUVA (SearchUnify Virtual Assistant) for conversational support. Integrations cover Salesforce, Zendesk, ServiceNow, SharePoint, Slack, Khoros, and other enterprise systems.
SearchUnify targets large support organizations in BFSI, SaaS, healthcare, and other industries. Customers cited on the site include Cornerstone OnDemand, Fortinet, GE, PowerSchool, and NETSCOUT. The company is headquartered in Mountain View, California.
Deploy prebuilt AI agents for self-service, classification, knowledge creation, escalation, and case quality auditing
Unify siloed content with SearchUnifyFRAG federated retrieval and BYOLLM model selection
Run Cognitive Search with SCORE relevance tuning, generative answers, and permission-aware personalization
Assist agents in the case console with summaries, response suggestions, sentiment analysis, and expert swarming
Manage knowledge at scale with Knowbler, including KCS workflows, templates, and contributor gamification
Broad product suite covering search, agents, knowledge management, and analytics in one platform
Deep integrations with major CRM and support tools including Salesforce, Zendesk, and ServiceNow
Published case studies with measurable outcomes such as higher self-service resolution and faster response times
Enterprise security certifications and governance controls for regulated industries
No public pricing; requires a sales conversation and demo to evaluate cost
Platform breadth can mean a longer implementation cycle for complex enterprise environments
Primarily built for mid-market and enterprise support teams, not small businesses or solo operators
What is SearchUnify?
SearchUnify is an enterprise agentic platform for customer support. It combines unified search, knowledge management, analytics, and a suite of AI agents that automate self-service and augment support workflows across CRM and content systems.
What products does SearchUnify offer?
SearchUnify offers Cognitive Search, Agent Helper, Knowbler, SearchUnify Virtual Assistant (SUVA), SearchUnifyGPT, and the Agentic AI Suite with specialized agents such as AI Support Agent, AI Knowledge Agent, and AI Case Quality Auditor.
What platforms does SearchUnify integrate with?
SearchUnify integrates with Salesforce, Zendesk, ServiceNow, SharePoint, Slack, Khoros, Madcap Flare, Agentforce, and other enterprise systems through its connector library and Model Context Protocols (MCP).
Is SearchUnify secure for enterprises?
SearchUnify states it meets ISO 27001:2013, HIPAA, SOC 2, and related standards. The platform includes a governance layer with granular access controls, zero-retention data retrieval options, and audit trails for prompts and responses.
How can I get pricing or try SearchUnify?
SearchUnify does not publish list pricing. You can request a demo or contact sales through the website at searchunify.com/request-demo or [email protected].