Last updated 06-29-2026
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Tidio
Tidio is a customer service platform that combines live chat, a help desk, and automation in one place. Its headline product is Lyro AI Agent, which answers support questions from your own knowledge base, hands off to humans when needed, and is built to resolve a large share of inquiries without making customers feel like they are talking to a generic bot.
The platform also includes Flows for no-code chat automations, multichannel ticketing, and analytics across your team and AI. Tidio says more than 300,000 businesses use it, with integrations for Shopify, WordPress, WhatsApp, Instagram, Messenger, and 120+ other tools.
It fits ecommerce stores, SaaS teams, and service businesses that want one inbox for chat, email, and social messages while scaling support with AI rather than hiring for every repetitive question.
Lyro AI Agent resolves common support questions from your knowledge base and escalates to humans when a case needs a person
Unified help desk brings live chat, email, social channels, and ticketing into one dashboard
Flows builder runs no-code automations for lead capture, sales prompts, and FAQ-style replies
Multichannel inbox covers Messenger, Instagram, WhatsApp, and email alongside website chat
Integrations with Shopify, WordPress, HubSpot, Mailchimp, Zendesk, Zapier, and 120+ other apps
Analytics tracks team performance, Lyro resolution rates, and Flow conversion metrics
Lyro Smart Actions connect to external systems via API, webhooks, JS actions, or Model Context Protocol
Browser, desktop, and mobile apps let agents reply from outside the website widget
Bundles Lyro AI Agent, live chat, help desk, and Flows in one platform instead of stitching tools together.
Free tier and 7-day trial let small teams test paid features before committing.
Strong ecommerce and CMS integrations, including native Shopify and WordPress apps.
Lyro Connect works with existing help desks like Zendesk and Intercom for teams not ready to migrate.
Conversation-based pricing can get expensive as billable chat and Lyro volumes grow.
Plus and Premium tiers require sales contact, so list pricing is not fully self-serve at the top end.
A single widget shares appearance and hours settings across all sites on one project unless you negotiate custom setup.
Is Tidio free to use?
Yes. Tidio offers a Free plan with 50 billable conversations per month, 50 Lyro AI conversations (one-time), and 100 Flows visitors reached. Paid plans start at $24.17 per month on annual billing for Starter with 100 billable conversations.
Does Tidio offer a free trial?
Yes. Tidio includes a 7-day free trial on paid plans with no credit card required at signup. After the trial, your account moves to the Free plan unless you upgrade.
What is Lyro AI Agent?
Lyro is Tidio's AI support agent. It learns from your support content, answers customer questions in a conversational style, and can hand off to a human agent when it cannot resolve a request. Tidio reports up to a 67% resolution rate for Lyro on average.
Can I use Lyro without switching from Zendesk or Intercom?
Yes. Lyro Connect lets you add Lyro to existing help desk software such as Zendesk, Intercom, or Salesforce. Lyro Connect is available on Tidio Plus and Premium plans.
What channels does Tidio support?
Tidio supports website live chat plus integrations for Messenger, Instagram, WhatsApp, and email. The help desk can turn incoming messages from these channels into tickets your team manages in one place.
How is Tidio priced for teams?
Starter is $24.17 per month (annual billing) for 100 billable conversations. Growth starts at $49.17 per month from 250 billable conversations. Plus starts at $749 per month with custom conversation limits, and Premium is sold via sales contact with managed Lyro deployment.