Last updated 08-30-2026
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Tidio
Tidio combines live chat, a help desk, and chat automations so support teams can answer website visitors, email, and social messages from one inbox. Its headline product, Lyro AI Agent, pulls answers from your knowledge base, hands off to humans when needed, and is built to resolve a large share of inquiries without making customers feel like they are talking to a generic bot.
Where many live chat tools stop at a widget, Tidio bundles Lyro AI Agent, Flows automations, ticketing, and a multichannel inbox in one panel. You can also buy Lyro alone through Lyro Connect and attach it to Zendesk, Salesforce, or another help desk when you want AI resolution without replacing your ticket system.
It fits ecommerce stores, SaaS teams, and service businesses that want one inbox for chat, email, and social messages while scaling support with AI rather than hiring for every repetitive question.
Lyro AI Agent targets up to a 67% resolution rate and learns from links, PDFs, and manual knowledge entries
Unified help desk pulls live chat, email, Messenger, Instagram, WhatsApp, and ticketing into one dashboard
Flows builder includes 40+ ecommerce templates for cart recovery, lead capture, and FAQ-style replies
Starter plan at $24.17 per month on annual billing includes 100 billable conversations and 100 Flows visitors reached
Integrations cover Shopify, WordPress, HubSpot, Mailchimp, Zendesk, Zapier, and 120+ other tools
Tidio AI Reply Assistant rewrites agent drafts with GPT-4 technology inside the live chat panel
Bundles Lyro AI Agent, live chat, help desk, and Flows in one platform instead of stitching tools together.
Free tier and 7-day trial let small teams test paid features before committing.
Strong ecommerce and CMS integrations, including native Shopify and WordPress apps.
Lyro Connect works with existing help desks like Zendesk and Intercom for teams not ready to migrate.
Conversation-based pricing for billable chats, Lyro AI, and Flows visitors can add up as volumes grow.
Plus starts at $300 per month plus monthly usage, so mid-market teams need a calculator before committing.
A single Tidio project shares widget appearance and hours settings across all sites unless you negotiate custom setup.
Is Tidio free to use?
Yes. Tidio offers a Free plan at $0 per month with 50 billable conversations, 50 Lyro AI conversations (lifetime), and 100 Flows visitors reached. Paid plans start at $24.17 per month on annual billing for Starter with 100 billable conversations.
Does Tidio offer a free trial?
Yes. Tidio includes a 7-day free trial on paid plans with no credit card required at signup. After the trial, your Tidio account moves to the Free plan unless you upgrade to a paid subscription.
What is Lyro AI Agent?
Lyro is Tidio's AI support agent. It learns from your support content, answers customer questions in a conversational style, and can hand off to a human agent when it cannot resolve a request. Tidio reports up to a 67% resolution rate for Lyro on average.
Can I use Lyro without switching from Zendesk or Intercom?
Yes. Lyro Connect lets you add Lyro to existing help desk software such as Zendesk, Intercom, or Salesforce. Lyro Connect is available on Tidio Plus and Premium plans.
What channels does Tidio support?
Tidio supports website live chat plus integrations for Messenger, Instagram, WhatsApp, and email. The help desk can turn incoming messages from these channels into tickets your team manages in one place.
How is Tidio priced for teams?
Tidio Starter is $24.17 per month on annual billing for 100 billable conversations. Growth starts at $49.17 per month from 250 billable conversations. Plus starts at $300 per month plus monthly usage with custom limits, and Premium is sold via sales contact with managed Lyro deployment.