LoomFlows

LoomFlows

LoomFlows is a customer feedback and product roadmapping tool built around visual input from Loom videos and annotated screenshots. Teams install a branded widget with one line of code, then collect feature requests, bugs, testimonials, and other feedback without back-and-forth email threads.

Users can record Loom screen videos, highlight areas on screenshots, and attach files so feedback is clear instead of vague. LoomFlows also includes a public forum where customers can discuss ideas and vote on roadmap priorities.

Inside the dashboard, teams can filter, sort, and search feedback, review analytics, and use a feedback CRM to follow up with customers. Setup is advertised as taking under five minutes.

Pricing starts free with one widget and up to 10 feedback items per month. Paid plans add unlimited feedback, forum access, customizable emails, and longer Loom video retention windows.

Top Features:
  1. Collect Loom video recordings, annotated screenshots, and attachments through a branded feedback widget

  2. Let users vote and discuss feature requests on a public feedback forum

  3. Filter, sort, search, and analyze feedback from a centralized dashboard

  4. Install with one line of code and customize the widget in under five minutes

  5. Follow up with customers through built-in feedback CRM and roadmap workflows

Pros:
  1. Visual Loom and screenshot feedback reduces vague customer requests

  2. Includes forum voting for lightweight public roadmapping

  3. Low starting price with a usable free tier and BYOK option

Cons:
  1. Free plan limits feedback volume and deletes Loom recordings after one month

  2. Forum and longer retention require paid Bootstrapper or Scale plans

FAQs:

What types of feedback can LoomFlows collect?

LoomFlows collects feature requests, bugs, testimonials, and other feedback via Loom videos, annotated screenshots, and file attachments.

Is LoomFlows free?

Yes. The Launch tier is free with one widget and up to 10 pieces of feedback per month. Paid plans start at $3 per month.

Do I need a Loom account?

The free tier includes Loom video capture. The $3 BYOK tier requires bringing your own Loom API key for unlimited feedback.

Does LoomFlows include a public forum?

Yes. Forum functionality is available on the Bootstrapper plan and above, letting users discuss and vote on roadmap items.

How long does LoomFlows store video feedback?

Retention depends on plan: 1 month on free, 3 months on Bootstrapper, and 6 months on Scale.

Pricing:

Freemium

Tags:

Customer Feedback
Product Roadmap
Loom Integration
Feature Requests
Bug Reporting
User Forum
Feedback Widget
SaaS

Tech used:

Next.js
Vercel
Cloudflare
Plausible
Tailwind CSS
Chakra UI
Notion
Webpack
Ruby
Emotion

Reviews:

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