Last updated 08-12-2026
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Support Board
Support Board combines live chat, ticketing, and OpenAI chatbots for WordPress, PHP, or cloud-hosted sites. Agents and bots share one inbox where the bot handles routine questions and passes unresolved threads to humans. The platform also covers marketing workflows like lead capture and automated follow-ups from the same chat widget.
Unlike SaaS-only helpdesks that charge per seat forever, Support Board sells self-hosted WordPress and PHP licenses for a $49 one-time fee with lifetime updates, or a cloud plan from $5 per month that includes messaging app integrations for free. That split lets small shops own their data on their server while larger teams scale message quotas without rebuilding their stack.
E-commerce stores on WooCommerce, agencies managing multiple client sites, and support teams that want WhatsApp or Messenger in one panel fit Support Board well. The vendor reports more than 10,000 global clients and claims bots answer about 30 percent of support requests before an agent steps in.
Self-hosted WordPress and PHP licenses at $49 one-time with lifetime updates and source code access
Cloud free tier includes 100 messages per month, 1 agent, and 100,000 chatbot training characters
OpenAI and Google chatbots train on websites, PDFs, JSON files, and custom Q&A with human takeover
Messaging app integrations for WhatsApp, Messenger, Telegram, Viber, LINE, and WeChat
Multilingual chatbot support for more than 50 languages with real-time translation
AI copilot features rewrite agent messages, suggest smart replies, and analyze conversation sentiment
Cloud plans scale from 5,000 to 500,000 messages per month with up to unlimited agents
Self-hosted $49 lifetime license keeps chat data on your own server with source code access.
Cloud free tier lets teams test live chat and chatbot training before upgrading.
Single panel covers live chat, tickets, marketing, and major messaging apps like WhatsApp.
Self-hosted licenses require purchasing messaging and AI apps separately from the apps store.
Cloud message quotas cap usage, with the free tier limited to 100 messages per month.
Advanced chatbot features like image analysis require the separate Artificial Intelligence app.
How much does Support Board cost?
Support Board offers WordPress and PHP self-hosted licenses for a $49 one-time payment with lifetime updates. Cloud hosting starts free at 100 messages per month, with paid tiers from $5 per month for 5,000 messages up to $230 per month for 500,000 messages.
Does Support Board work with WordPress?
Yes, Support Board ships a dedicated WordPress plugin sold for $49 as a one-time license installed on your server. The WooCommerce app lets the chatbot read shop contents and answer product questions directly from your store data.
Which AI models power Support Board chatbots?
Support Board chatbots run on OpenAI and Google models through its Artificial Intelligence app. You can train bots on your website, upload PDFs and JSON files, build Q&A flows, and enable live Google web search for recent events.
Can Support Board connect to WhatsApp?
Yes, Support Board lists WhatsApp, Messenger, Telegram, Viber, Twitter, WeChat, Zalo, and LINE as messaging channel apps. Cloud subscribers get supported apps included free, while self-hosted users purchase apps separately from the apps area.
Is there a free Support Board plan?
Yes, Support Board Cloud offers a free membership with 100 messages per month, 1 agent seat, and 100,000 characters to train the chatbot. Paid cloud tiers add higher message quotas, more agents, and included messaging app integrations.
What happens when Support Board chatbot cannot answer?
Support Board uses a human takeover flow that alerts live agents when OpenAI cannot respond confidently. Agents can then reply from the same panel, train the bot on new Q&A in one click, and let the system learn from resolved conversations.