Last updated 08-09-2026
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Zia
Zia is Zoho's AI assistant woven into CRM, Desk, Books, and dozens of other Zoho apps. It answers questions through Ask Zia, automates sales and support workflows, and powers Zia Agents that handle department-specific tasks. The assistant draws on data across your Zoho account rather than operating as a standalone chatbot.
Most AI add-ons charge per seat or per token on top of your existing software bill. Zoho positions Zia as built into its ecosystem, with Zia Agents free to build and deploy while model usage follows prepaid credits or your own API keys. The company owns its full stack from data centers to applications, which it cites as the basis for private, on-your-data training.
Sales reps, support agents, and operations teams already on Zoho are the natural users. Zia surfaces deal predictions, routes tickets, generates reports, and runs grammar and translation checks without leaving the app you are working in.
Ask Zia conversational assistant answers queries across your Zoho workspace
Zia Agents platform is free to build and deploy with 100 plus pre-built agents in the store
Zoho-hosted LLMs include 30 million free tokens per month on Standard tier models
Bring Your Own Key option connects OpenAI, Gemini, or Claude with no Zoho platform fee
Embedded in CRM, Desk, Books, and 60 plus Zoho apps for contextual suggestions
Anomaly detection and auto-generated reports in Zoho analytics dashboards
Included across Zoho apps without a separate AI license on top of existing subscriptions.
Zia Agents platform and Agent Studio are free; you pay only for model token usage.
30 million monthly free tokens on Standard tier Zoho-hosted models covers typical team usage.
Fully owned Zoho stack keeps data processing inside Zoho infrastructure.
Full value requires adoption of multiple Zoho apps; limited utility as a standalone assistant.
Category features like meeting transcription are not the primary focus of the main Zia page.
Pro tier GLM 5 model allowance drops to 20 million tokens per month with higher overage rates.
What is Zia?
Zia is Zoho's AI assistant built into the company's business software suite. It includes Ask Zia for conversational queries, automation across sales and support apps, and Zia Agents for custom department workflows.
How much does Zia cost?
Zia features are included within Zoho app subscriptions rather than sold separately. Zia Agents are free to create and deploy. Zoho-hosted language models include 30 million free tokens per month on Standard tier, with prepaid credits for overages at $1 per million tokens.
What are Zia Agents?
Zia Agents are purpose-built AI agents you create in Agent Studio or deploy from a store of 100 plus pre-built options. They run on Zoho-hosted LLMs or external models via Bring Your Own Key, covering sales, marketing, service, and other business processes.
Does Zia work outside Zoho apps?
Zia is designed primarily for the Zoho ecosystem, drawing context from CRM, Desk, Books, and related apps. Zoho MCP lets you connect external LLMs like ChatGPT or Claude to Zoho APIs and data models for cross-platform workflows.
Is Zia data private?
Zoho states that its fully owned tech stack lets Zia train and run on your data without sending it to external vendor models. The company highlights a decade of in-house AI development and a published privacy commitment for business customers.
What can Ask Zia do?
Ask Zia acts as a conversational personal assistant inside Zoho, responding to queries and requests to boost productivity. It can search across customer records, documents, and interaction history to surface context-rich answers without switching apps.