Last updated 08-11-2026
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Tiledesk
Tiledesk helps teams build agentic AI support workflows without code. Its Design Studio lets teams drag conversation flows, connect knowledge bases, chain multiple AI agents, and publish the same automations to web chat, WhatsApp, email, SMS, and voice. Live chat, human handoff, and an AI copilot for agents sit on the same stack, so support can start automated and escalate with full context.
Compared with lightweight chat widgets, Tiledesk pushes into orchestration: prompt chains, MCP tool connections, hybrid RAG search, API endpoints for batch automation, and on-prem open-core deployment. That breadth is the trade-off. You get an operating system for multi-channel support and internal retrieval, but setup spans agents, knowledge bases, and channel connectors rather than a single embed script.
Tiledesk targets customer support, RevOps, and operations teams in ecommerce, education, healthcare, telecom, and public sector use cases highlighted on the site. A 14-day trial with no credit card is advertised on the homepage, and paid Pro plans start at €149 per month with defined AI agent, token, and conversation limits.
Design Studio provides a drag-and-drop flow builder for AI agents, prompt chains, and MCP-connected actions
Pro plan includes 20 AI Agents, 5M AI tokens, and 3,000 conversations per month for 3 users
Multichannel publishing covers web, WhatsApp, Facebook Messenger, SMS, email, and voice
Agentic RAG supports multiple knowledge bases with hybrid full-text and semantic search
14-day free trial requires no credit card according to the homepage
Open-source core on GitHub with on-prem deployment and local LLM integration options
Single platform spans AI agents, live chat, knowledge bases, and multichannel publishing
Visual Design Studio supports prompt chains, multiple agents, and MCP tool connections
Open-source core and on-prem options appeal to privacy-sensitive enterprises
14-day trial with no credit card lowers the barrier to testing full features
Customer stories cite 85 to 90 percent inquiry automation for ecommerce and education teams
Pro pricing starts at €149 per month, which is steep for very small teams
Published limits on agents, tokens, and conversations require upgrades as volume grows
Breadth of features means longer setup than a basic live-chat widget
Enterprise and white-label options need sales conversations instead of self-serve checkout
What is Tiledesk?
Tiledesk is a no-code customer support platform for building AI agents, live chat, and multichannel automations. Teams use the Design Studio to connect knowledge bases, chain agents, and deploy workflows to web, WhatsApp, email, and other channels from one dashboard.
How much does Tiledesk cost?
Tiledesk's Pro plan is €149 per month with 3 users, 20 AI Agents, 5M AI tokens, and 3,000 conversations. Business is €499 per month with higher limits, and Enterprise offers unlimited usage via sales. A 14-day trial with no credit card is advertised on the homepage.
Does Tiledesk support WhatsApp?
Yes. Tiledesk publishes AI agents to WhatsApp Business for inbound automation and template-based outbound notifications. The features page also lists web, Facebook Messenger, SMS, email, and voice channels.
Can Tiledesk hand off to human agents?
Tiledesk includes live chat with human-in-the-loop escalation, an AI copilot that suggests replies during conversations, and ticketing inside chat. Customer stories cite smooth transitions from AI to human support at universities and retailers.
Is Tiledesk open source?
Tiledesk advertises an open-source core on GitHub with on-prem deployment, local vector stores, and MQTT-based messaging. Enterprise customers can run agents behind their firewall while keeping multichannel support and API access.
Does Tiledesk connect to MCP tools?
Tiledesk lists MCP Tools and Actions as an integration, and the homepage highlights MCP alongside APIs for agentic workflows. The visual designer lets teams orchestrate prompts and MCP-connected actions without writing code.